Returns, Refunds & Warranty Policy
SmartDongle is owned and operated by Rylex Consulting, LLC ("Rylex Consulting," "we," "us," or "our").
Because SmartDongle products consist of specialized USB security hardware and associated security technology, we maintain a strict final-sale policy.
1. All Sales Are Final — No Returns or Exchanges
ALL SALES ARE FINAL. NO VOLUNTARY RETURNS, EXCHANGES, OR REFUNDS.
SmartDongle does not accept returns or exchanges for purchased products, except where required by applicable law or an applicable product warranty.
This policy includes, but is not limited to:
- Changes of mind after purchase.
- Incorrect products ordered by the customer.
- Products that are no longer needed.
- Changes in business requirements or project cancellations.
- Compatibility issues resulting from customer hardware, software, or development environments.
- Products the customer chooses not to use or integrate.
- Opened, unopened, used, or unused products.
Please review all product descriptions, technical requirements, and compatibility information before purchasing.
If you have questions about SmartDongle products, please contact us before placing your order.
2. 90-Day Product Warranty
SmartDongle products are advertised as including a 90-day warranty.
Our final-sale policy does not eliminate or override this warranty.
If you believe your SmartDongle device is defective or not functioning as expected, please contact us with your order details and a description of the issue.
We may request additional information or troubleshooting details to determine the nature of the problem.
Valid warranty claims will be handled in accordance with the applicable warranty terms and governing law.
A product warranty does not create a general right to return a functioning product because it is unwanted or no longer needed.
3. Defective, Damaged, or Incorrect Products
If you receive an incorrect, damaged, defective, or materially nonconforming product, please contact us promptly.
When submitting a claim, provide your order information, a description of the issue, and any relevant photographs or technical details.
We will review the claim and determine the appropriate remedy under the applicable warranty and law.
Where required, remedies may include repair, replacement, cancellation, or refund.
Nothing in this policy limits or excludes any mandatory consumer protection rights.
4. Order Cancellations & Modifications
Orders may enter processing, configuration, or shipment shortly after being placed.
Requests to cancel or modify an order should be submitted immediately.
Once an order has entered processing or has shipped, cancellation or modification may no longer be possible.
We cannot guarantee approval of cancellation requests.
Any cancellation or refund rights required by applicable law remain in effect.
5. Software Compatibility & Integration
SmartDongle devices are designed for use with software applications through supported drivers, programming interfaces, and development resources.
Customers are responsible for reviewing product specifications and determining whether a product is suitable for their intended development environment.
Integration difficulties, customer-specific software configuration issues, or changes in technical requirements do not create a voluntary right to return an otherwise conforming product.
This does not limit remedies for defective or misrepresented products.
6. Security Credentials & Digital Materials
SmartDongle products may be used with security keys, licensing information, drivers, software components, or other technical materials.
Customers are responsible for protecting any security credentials or sensitive information associated with their products.
Digital materials or security credentials supplied as part of a purchase are not eligible for voluntary returns or refunds after delivery or access has been provided, except where required by law.
7. Shipping Charges, Duties & Taxes
Shipping fees, customs duties, import taxes, and related third-party charges are generally non-refundable after the applicable services have been performed or charges incurred.
Exceptions apply where a refund is required by law.
8. Unauthorized Returns
Please do not ship any products back to SmartDongle without receiving written instructions.
Unauthorized returns will not automatically qualify for refunds, exchanges, credits, or replacements.
This requirement does not limit any legally required return or valid warranty remedy.
9. Contact Us
For questions about a purchase, product compatibility, warranty coverage, or an order-related concern, please contact us.
Rylex Consulting, LLC — SmartDongle
334 Marshall Way, Suite J
Layton, UT 84041
Phone: (801) 820-5221
Website: https://smartdongle.com
Contact: https://smartdongle.com/contact.php
All purchases are final, subject to the advertised 90-day warranty and any applicable legal rights.