Shipping & Delivery Policy
SmartDongle is owned and operated by Rylex Consulting, LLC ("Rylex Consulting," "we," "us," or "our").
We strive to provide timely and reliable shipping for SmartDongle USB security products. This policy outlines our shipping practices, delivery expectations, and customer responsibilities.
By placing an order, you acknowledge and agree to this policy, subject to applicable law.
1. Order Processing & Delivery Estimates
We make reasonable efforts to process and ship orders promptly. Processing times may vary based on product availability, order volume, configuration requirements, and operational considerations.
All shipping and delivery times are estimates only and are not guaranteed.
Delivery may be affected by carrier delays, customs processing, weather conditions, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
If we cannot ship an order within the promised timeframe, we will provide any required notifications, cancellation options, or refunds in accordance with applicable law.
2. Shipping Methods & Charges
Available shipping methods and applicable charges are provided during checkout or through the ordering process.
Shipping costs may vary depending on destination, package dimensions, weight, and shipping method.
We reserve the right to change available shipping methods and rates before an order is accepted.
3. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Incorrect, incomplete, or outdated addresses may cause delivery delays, failed deliveries, or additional shipping charges.
Please contact us immediately if you discover an error in your shipping details. We cannot guarantee that addresses can be modified after an order has entered processing or shipment.
Additional charges resulting from customer-provided address errors may be the customer's responsibility, subject to applicable law.
4. Transfer of Title & Risk of Loss
Unless otherwise required by applicable law or expressly agreed in writing, title and risk of loss transfer to the customer when the products are delivered to and accepted by the shipping carrier.
Following this transfer, Rylex Consulting is not responsible for packages lost, stolen, damaged, or delayed while in the carrier's possession, to the fullest extent permitted by law.
This provision does not override mandatory consumer protection rights or remedies concerning undelivered or damaged goods.
5. Lost, Stolen, Damaged, or Missing Packages
If your package is lost, stolen, damaged, incomplete, or marked as delivered but not received, please contact us promptly.
We may assist with shipment tracking, carrier investigations, or other available options.
Customers should retain the original packaging and provide relevant photographs, tracking information, and order details when reporting damaged or incomplete shipments.
Any claims will be handled in accordance with applicable law and the relevant shipping terms.
6. International Shipping
SmartDongle offers international shipping to eligible destinations, subject to carrier availability, applicable regulations, and import restrictions.
- International shipping costs are calculated at checkout based on destination, package size, and weight.
- Applicable duties, import taxes, and currency conversion charges are calculated and collected at checkout, where supported, so customers can review the disclosed total before completing their order.
- In rare cases, local customs authorities or delivery carriers may assess additional import duties, taxes, brokerage fees, or handling charges.
- Unless otherwise agreed in writing or required by law, additional charges assessed after checkout are the customer's responsibility.
- Rylex Consulting is not responsible for customs delays or additional import charges beyond our reasonable control.
- Shipping charges, duties, taxes, and related third-party fees are non-refundable except where required by applicable law.
International customers are responsible for ensuring their orders comply with destination-country import requirements.
7. Refused or Undeliverable Shipments
Orders returned due to incorrect addresses, refused deliveries, unpaid customs charges, or failure to collect a package may be subject to additional shipping and handling fees.
Reshipment may require payment of additional charges.
Refusing delivery does not automatically entitle the customer to a refund. Any legally required cancellation or refund rights remain applicable.
8. Shipping Delays Beyond Our Control
Rylex Consulting is not liable for delays caused by circumstances beyond our reasonable control, including carrier interruptions, severe weather, natural disasters, government actions, labor disruptions, or customs processing, to the fullest extent permitted by law.
This provision does not eliminate any legal obligations to notify customers of shipping delays or provide required cancellation and refund options.
9. Contact Information
If you have questions about shipping methods, charges, delivery destinations, or an existing order, please contact us.
Rylex Consulting, LLC — SmartDongle
334 Marshall Way, Suite J
Layton, UT 84041
Phone: (801) 820-5221
Website: https://smartdongle.com
Contact: https://smartdongle.com/contact.php